At ThePrebuiltShop, we are committed to providing our customers with exceptional prebuilt Shopify stores. We want you to be satisfied with your purchase, and that's why we offer a refund policy for eligible cases.

If you have purchased one of our prebuilt Shopify stores and have not received a sale through your store within the first four (4) months from the date of receiving the store, you may be eligible for a full refund. This policy is designed to give you peace of mind and ensure that you have a fair chance to see the results of your investment.

To request a refund, simply send an email to our customer support team. In your email, include your order number, purchase date, and a brief explanation of why you are requesting the refund. Please note that refund requests must be submitted within 30 days after the four-month period has expired.

It's important to mention that the refund policy is not applicable to discounted products or promotional offers. If you purchased the prebuilt Shopify store at a discounted price, the refund option will not be available.

We will carefully review your refund request and verify the purchase and sale records for your Shopify store. Once we have confirmed that you meet the eligibility criteria, we will process your refund promptly.

Please understand that you are not eligible for a refund if you have received a sale through your Shopify store within the first four (4) months. Additionally, refunds will not be issued for reasons unrelated to the conditions stated in this policy.